Frequently Asked Questions

Everything you need to know about your beauty journey with W Labs.

Are W Labs products tested on animals?

No, W Labs is strictly cruelty-free. We never test our formulas or ingredients on animals, and we ensure all our suppliers adhere to the same ethical standards.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If a product isn't right for your skin type, you can return it for a full refund or exchange, even if it has been lightly used.

Are your beauty products safe for sensitive skin?

Yes, our lab-tested formulas are designed with sensitivity in mind. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Currently, W Labs ships to over 20 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the final stage of checkout.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.