Returns & Exchanges

At W Labs, we stand behind the efficacy of our skincare science; if you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. We ensure a seamless process to guarantee your skin journey remains our top priority.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the products in their original packaging, ensuring all safety seals are intact where applicable to prevent damage during transit.

3

Apply Shipping Label

Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our lab team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing